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Who Is My Main POC With a Property Management Company?

Patrick H. Page - Tuesday, August 13, 2024

Navigating the world of property management can be challenging, but it doesn’t have to be. Whether you’re a property owner looking to lease your space or an investor seeking to streamline operations, understanding the structure of communication is crucial.

This is where your main point of contact (POC) becomes essential. In property management, the journey from initial inquiry to ongoing management involves a dedicated team that ensures everything runs smoothly.

Here, we take a closer look at the teamwork that goes into setting up an account and designating a property manager as the primary POC at Circle Property Management.

First Inquiry: Speak with Business Development

Getting set up with a property manager begins with your first inquiry. This initial step sets the foundation for your relationship with us.

During this stage, you’ll speak with our business development team. They are essentially your first line of communication, answering questions about our services and the overall management process.

They will assess your needs, provide information about our company and services, and determine how we can best serve you based on your requirements and budget.

Schedule a Property Visit

Once you’ve expressed interest in our services, the next step typically involves a visit to your income property. This is where our team can provide a comprehensive assessment of your space. 

During the property visit, both the business development team and potential property manager may be present to evaluate the property condition, discuss potential challenges, and brainstorm solutions collaboratively. This firsthand insight is invaluable for tailoring our management approach to your needs.

Sign Necessary Agreements

After the property visit, if both parties agree on how to proceed, the next step is signing the necessary agreements. This is an essential part of the process that solidifies the partnership between you and us, the property management firm.

We’ll discuss various terms, including management fees, responsibilities, and expectations, ensuring that all details are clearly outlined and agreed upon during this stage of the process.

Getting Started: The Onboarding Process

With signed agreements in place, the onboarding phase begins. This is where teamwork comes together to help you get started with our services.

The onboarding process typically involves meticulous data collection regarding your property, tenant screening criteria, and marketing strategies. During this phase, the property manager will emerge as your main POC, bridging the gap between you and other aspects of the company. 

Your property manager will oversee the onboarding process while keeping communication channels open so that you are always informed.

Listing and Leasing Your Property

Once onboarding is complete, a listing agent will list your property. This stage encompasses advertising the space, conducting showings, and screening potential tenants.

Your listing agent’s expertise allows them to efficiently navigate the complexities of the rental market, ensuring that your property is effectively showcased to attract the right tenants.

Once tenants are procured and the lease is signed, your property manager takes over, starting with tenant move-in and going forward.

Ongoing Property Management: Your POC

Finally, once tenants are placed, the ongoing property management process begins. This is where your property manager’s role becomes even more pronounced as they serve as the primary contact for all day-to-day operations.

From handling maintenance requests to collecting rental payments and addressing tenant inquiries, your property manager is your go-to person. Establishing a solid relationship with them is essential, as they will have intimate knowledge of your property, your tenants, and any issues that may arise over time.

Their commitment to transparent communication and prompt service will allow you to rest easy, knowing that your property is in capable hands.

Contact Circle Property Management Today

Understanding who your primary POC is with a property management company can significantly enhance your experience as a property owner. The transition from initial inquiry to full-scale management involves teamwork across various stages, resulting in your property manager taking on the role of your dedicated contact.

Are you ready to enhance the profitability and efficiency of your income property in Northern Virginia? If so, contact Circle Property Management today at (703) 349-0144 to get started with our services.


About The Author

Patrick H. Page - Principal Broker | Licensed in Virginia and the District of Columbia